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DESIGNMATTERS FELLOWSHIP
Enabling the Los Angeles Police Department to build a 21st Century Workforce
In the Spring of 2017, I got the opportunity to work as a Design Fellow for the Los Angeles Innovation Team, an in-house design consultancy funded by the Bloomberg Philanthropies, and housed under the Los Angeles Mayor Eric Garcetti's Office at the City Hall of L.A. As a team of designers, project managers, data analysts, and technologists, we were challenged with the task of helping the Los Angeles Police Department (L.A.P.D) to build a workforce to meet the 21st century demands that is diverse, flexible, and engaging in the community it serves.
The work showcased below are my contribution to the project during the duration of the fellowship.
01
Identifying Stakeholders
Building and Mapping out all the Stakeholders and identifying their pain-points and needs
One of the first task I was assigned to was mapping out and building a list of all the stakeholders and users of the project, know their importance, identify their pain-points and needs, and maintain an outreach excel sheet of all these valuable information which would inform the further steps of secondary and primary field research.
02
Drafting User Personas
Building Fictional Personas based on real life Stakeholders
After creating and updating the Stakeholder List, the I-team tasked me with creating fictional user profiles that represents various stakeholders. Each profile included the name and personal info of the stakeholder, a description, goals and motives as a person, their barriers, pain-points and needs throughout the process and possible outcomes.
Final User Profile 1
Final User Profile 4
Final User Profile
Final User Profile 1
1/4
03
Design Workshops
Organizing and Conducting Design Workshops with Design Students from ArtCenter College of Design
I participated and helped the I-team in conducting Design Workshops for brainstorming new methods and research tools for documenting our interviews, observation and research. Students from ArtCenter College of Design were invited for the workshop. This was done as a co-design process of different brainstorming activities and scenarios created on the basis of the fictional personas I developed earlier.
04
Contextual Research
Field Studies, Stakeholder Observations and Shadowing, Documentation
I supported the I-team in conducting field research by Shadowing and observing LAPD candidates giving their Personal Qualification Essay (PQE) and undergoing Oral Prep Seminar and Physical Ability Test (PAT) at the City of LA Personnel Department. I also helped in documenting the process using photos, videos and taking down detailed notes and later digitizing it.
05
Contextual Research
Attending the Police Science and Leadership Classes at the LAPD Academy
I also supported the I-team by attending the Police Science and Leadership course taught in the Police Academy, Elysian Park, which was a part of our Field Research in order to understand the hiring and training procedures that LAPD candidates go through before becoming an officer. My role was to document the process by photos and taking down detailed notes and later digitizing it.
06
Focus Group Research
Conducting Focus Group Activities, Discussions, and Surveys, Documentation
I supported the I-team in conducting a focus group research with students of Pierce Community College in Woodland Hills. My role was to help my colleagues conduct various research activities, take notes and later digitize the results.
07
Ideation Sessions
Intense Brainstorming and Ideation Sessions conducted for the I-Team.
I was especially tasked to lead the I-team in ideation and brain-storming sessions throughout my fellowship. I was responsible for coming up with numerous activity games and ideating methods to help the I-team flush out tons of ideas and concepts and later document them.
City Hall Side Projects and Events
While I was in the Los Angeles City Hall, I also got the opportunity to collaborate and work with various talented and inspiring civil employees across different teams and sections of this Government Institution. It was my honor and great pleasure to work with various groups of intelligent and passionate people with very different skill sets than my own and work within the multiple dimensions of city government. It was also a great privilege learn from such highly motivated and spirited people who aim to make the City of Los Angeles the best it can be.
01
Side Project
Designing the 2017-18 Budget Summary Cover
I designed various options for the Budget Cover for the year 2017-18 as a side projects which was assigned to me. I also got the exposure of working with numerous city employees in the process.
02
Side Project
Designing Signage for the 'State-of-the-City' Event
I was tasked to design all the direction signage for the 2017 State of the city event at the City Hall, where Mayor Eric Garcetti announces the City's progress statistics from the previous year and the plans for the times to follow.
03
Side Project
Art Installation for the 'State-of-the-City' Event
I was tasked to design an interactive art installation for the 2017 State of the city event at the City Hall, where Mayor Eric Garcetti announces the City's progress statistics from the previous year and the plans for the times to follow.
04
Side Project
Updating the Design of the Sustainability City Plan - 2nd Annual Report
I helped the Sustainability team with updating the 2nd Annual Report design. Also became a proud member of the City Family!
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